Frequently Asked Questions

Expenses and Warranty

Job rate vs hourly rate

Job rates mean that the price is given to the customer before the work begins. These are flat rate prices that do not change even if the job takes longer than originally intended.

Hourly rates are calculated by the time it takes to complete a job. This often means the amount charged can vary dramatically depending on the skill level and competency of the technician.
At Jetset Electrical we prefer to use a job rate billing system.

We believe this is the best way to ensure you, the customer, are comfortable with the expenses before the job actually begins.

What are our payment options?

We offer a wide range of payment options that cover the most common payment methods. We accept cash, card, cheque, and payment plans such as zip pay or buy now pay later. We try to cater towards our customers and have found that these options usually suit most people.

Do you offer warranty for your work?

Yes! At Jetset Electrical we offer 100% warranty on all of our workmanship and any faulty materials we might use. We are also happy to organise a 100% refund if by any chance you are unhappy with the work or wish to cancel the job.

How much will the job cost?

It is impossible to give one universal answer and giving prices without first discussing the job variables could result in trust issues between us and the customer. In saying that, we always give the customer an upfront price for the job before starting the work, so you aren’t left in the dark about what you’ll be paying.

Do you charge a call out fee?

Nope! Here at Jetset Electrical we do not charge a call out fee, rather we trust that our electricians will provide unbeatable customer service from the moment they’re knocking on the door. We believe that this is what really gets our customers coming back continuously.

Do you warrant your work?

Absolutely! We offer 100% warranty on all of our workmanship. Should any of the materials we use on a job turn out to be faulty, we will also warrant them. We are also happy to organise a 100% return on your funds if you are unhappy with the work or wish to cancel the job.

General

Will the electrician ring on the way?

Usually if you’ve been scheduled for the first job of the day you won’t receive a call beforehand as the electrician is guaranteed to show up right on time. If your job is scheduled any later in the day, you will receive a call from your electrician 30-minutes before they arrive.

Do our electricians come in uniform?

They absolutely do! The Jetset uniform has been designed to stand out and be easily identifiable, so that you can feel comfortable in knowing who you are opening the door to.

Do I have to go ahead with the job?

Not at all. We will always respect your decision to decline a job with us. We also appreciate any feedback you might have in regards to our service. This information is what helps us improve for the next time.

What is a Master Electrician?

Master Electrician is the title awarded to the highest certified electricians. For customers, this title ensures you are receiving top-notch quality and extensive knowledge. Master Electricians exemplify exceptional workmanship and compliance with industry standards. In addition to their well-trained electrical expertise, they also possess the ability to mentor aspiring electricians as well as other individuals looking to attain the prestigious ‘Master Electrician’ certification.

Jobs and Supplies

Do we supply materials as well?

We can absolutely chase up any necessary materials for you. Jetset Electrical has a fantastic relationship with a number of reputable suppliers. So, if we do need to source any materials for the job we are more than happy to do so.

Do we carry stock on board our trucks?

Generally, yes. The Jetset vans carry the stock for the majority of our electrical jobs. However, there are some unique circumstances where the part that is required might not be in the truck. Though 99% of the time, we are able to quickly source any missing materials from nearby suppliers.